Client Success Manager

About HighThrive

HighThrive is a remote staffing agency that sources, vets, and places remote professionals with businesses across the United States. We have placed 600+ people and back every placement with a 90-day replacement guarantee.

The role

We are looking for a Client Success Manager to be the main point of contact for our clients once their remote hire starts. Your job is to make sure every client is happy with their placement and every placed professional is set up to succeed.

What you will do

• Onboard new clients and their new hires during the first week

• Run regular check-ins with clients and placed talent

• Spot problems early and solve them before they grow

• Coordinate replacements when a placement is not the right fit

• Keep client records and notes up to date in the CRM

• Notice when a client needs another hire and pass it to the recruitment team

• Report on client satisfaction and retention every week

What we are looking for

• 2+ years in client success, account management, or customer support

• Fluent written and spoken English

• Comfortable on video calls with US business owners

• Organized, with strong follow-up

• CRM experience (GoHighLevel is a plus)

• Staffing, recruitment, or agency experience is a plus

What you get

• 100% remote, full-time

• Ongoing training and support from the HighThrive team

• [Pay range in USD]

• [Schedule, e.g. Monday to Friday, 9 AM to 5 PM Eastern]