Medical virtual assistant services
Phones ringing nonstop. Insurance checks piling up. Claims aging in A/R. HighThrive places pre-vetted, HIPAA-trained medical virtual assistants who work your hours, delivered in 7 business days or less.
- ✓HIPAA-trained · NDA signed before day one
- ✓Works in your EHR · patient data stays in your systems
- ✓US time zones · real-time coverage for clinic hours
- ✓Bilingual · English and Spanish for your patients
- ✓90-day guarantee · replaced immediately if it isn’t a fit
9am–5pm ET
Three silent killers draining your practice's time, patients and revenue
Your front desk is the bottleneck
Phones ring while patients wait at check-in. Voicemails pile up, reminders don't go out, and no-shows leave holes in the schedule.
Revenue leaks through admin gaps
Insurance isn't verified before visits. Claims go out late or with errors. Denials sit unworked while A/R keeps aging.
Local hiring doesn't work
You screen dozens of applicants, spend weeks training someone, and they leave for a better offer. Providers finish charts after hours.
This cycle costs $30K–$50K per year per employee in invisible churn.
Weeks lost searching, screening and training. Patients lost to unanswered calls and forgotten recalls. Revenue leaked through denied claims and aging A/R. The problem isn't your team. It's structural.
The HighThrive system for medical practices
A medical virtual assistant is a trained remote professional who handles the administrative side of your practice: scheduling, insurance verification, billing, EHR data entry and patient communication. They work inside your systems, during your hours, following HIPAA privacy practices.
We find, vet and place that person for you, so you skip the job posts, résumé screening and interview no-shows.
50–200+ applicants per role
Every candidate passes portfolio filtering, personality assessments, skill tasks and live video interviews.
Same time zone, proactive culture
Our professionals work US hours with no night shifts, with real-time updates throughout.
90-day replacement guarantee
Not the right fit for any reason? We replace your assistant immediately, no questions asked.
Direct hire, no markups
Your assistant works for you, not an agency. Build real loyalty and keep 100% of the value.
What does a medical virtual assistant do?
The tasks practices hand off most, from the front desk to the revenue cycle. Medical VAs handle administrative work only. They don't diagnose, treat or give medical advice.
Front office & scheduling
- ✓Book, confirm and reschedule appointments
- ✓Reminders and no-show follow-up
- ✓Answer calls and return voicemails
- ✓New-patient intake forms
- ✓Bilingual patient communication
Insurance & billing
- ✓Eligibility and benefits checks
- ✓Prior authorization requests
- ✓Claim submission and payment posting
- ✓Denial management and A/R follow-up
- ✓Patient billing questions
EHR & records
- ✓EHR/EMR data entry
- ✓Chart prep before visits
- ✓Remote medical scribing
- ✓Medical records requests
- ✓Document scanning and indexing
Patient coordination
- ✓Referral coordination
- ✓Refill requests routed for provider approval
- ✓Recall and reactivation campaigns
- ✓Post-visit follow-ups
- ✓Review and feedback requests
Roles you can hire
Don't see your role? We can find specialized talent for almost any position. Schedule a call →
Are medical virtual assistants HIPAA compliant?
They can be, when training and access are set up the right way. HIPAA governs how protected health information is accessed and shared, so compliance depends on both the assistant and the systems they work in.
HIPAA training
Trained on HIPAA basics, including how to handle PHI, before they start.
Signed NDA
Every assistant signs a confidentiality agreement before day one.
Your systems, your rules
They work inside your HIPAA-compliant tools (EHR, phones, secure messaging), so patient data stays in your environment.
Limited access you control
Role-based permissions for only what the job needs. Revoke access at any time.
How much does a medical VA cost?
Part-time assistants usually work 15–25 hours per week; full-time 30–40. We negotiate with candidates on your behalf to keep every hire within budget. Recruiting fees depend on the hiring service you choose. Get exact pricing for your role →
| Local hire | Freelance marketplaces | HighThrive | |
|---|---|---|---|
| Cost | Full US wage + benefits | Varies, plus platform fees | Quoted per role on a free call |
| Time to hire | Weeks to months | Fast to post, slow to vet | Within 7 business days |
| Vetting | You screen every applicant | Self-reported profiles | Skills, English & reference checks |
| HIPAA basics | You train from scratch | Not guaranteed | Trained + signed NDA |
| Time zone | Local | Anywhere in the world | US business hours |
| Guarantee | None | Rarely | 90-day replacement |
How to hire a medical virtual assistant
Typical time to hire: 7 business days or lessTell us your needs
Share the tasks, software (EHR, practice management, phones), schedule and budget.
We find top 1% talent
Our recruiters screen hundreds of candidates. Only the best make it through our vetting.
Interview & select
Review pre-vetted candidates matched to your needs, usually within a few days, and choose who to hire.
Onboard & scale
Your assistant starts with full support and a 90-day replacement guarantee. Add more as you grow.
Medical virtual assistant FAQs
What is a medical virtual assistant?+
A remote professional who handles a healthcare practice's administrative work (scheduling, insurance verification, billing follow-up, EHR updates and patient communication) inside your systems and during your business hours.
What does a medical virtual assistant do?+
Common tasks include booking and confirming appointments, verifying insurance and prior authorizations, submitting and following up on claims, updating EHR records, answering calls and messages, and coordinating referrals and recalls. They don't provide clinical care.
Are medical virtual assistants HIPAA compliant?+
They can be. Every assistant we place is trained on HIPAA basics, signs an NDA, and works inside your HIPAA-compliant systems with only the access their role needs.
How much does a medical virtual assistant cost?+
Rates start around $4/hour for admin support and $5/hour for appointment setting. Specialized roles like medical billing cost more depending on experience. Book a free call for exact pricing for your role.
How do I hire a medical virtual assistant?+
Book a call, review pre-vetted candidates within a few days, interview the ones you like, and hire. Talent is delivered within 7 business days.
Can a medical virtual assistant work in my EHR?+
Yes. Your assistant logs in to the EHR, practice-management and phone systems you already use, with their own account and only the permissions their role needs. Tell us your software and we'll look for candidates who have used it.
Do medical virtual assistants work US hours?+
Yes. Assistants are placed to cover your clinic hours in real time. Confirm schedule expectations during the interview.
Can I hire a part-time medical virtual assistant?+
Yes. Part-time assistants usually work 15–25 hours per week; full-time assistants work 30–40 hours per week.
What if the assistant isn't the right fit?+
Every placement comes with a 90-day replacement guarantee. If you're not satisfied for any reason, we replace your assistant immediately, no questions asked.
How do I pay my medical virtual assistant?+
You pay your assistant directly. Most clients pay monthly, but weekly or bi-weekly works too, and there are no agency markups on their rate.